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To start a return, you can contact us at VIJAYKANGAN8@GMAIL.COM. If your return is accepted, please ship the product back to us within 7 working days. Unfortunately we can't accept items sent back to us without first requesting a return.
MANDATORY CRITERIA FOR RETURN
IMPORTANT – Pls note the below products are not eligible for return or exchange
RETURN PROCESS
STEP 1: Once you are sure you want to return the product, immediately send an email at VIJAYKANGAN8@GMAIL.COM with your Order No. and Product details with your reason for returning the product(s). Pls note all return requests need to be raised within 7 days of product delivery and all the above mandatory return criteria have to be met
STEP 2: Our Customer Care team will revert on your Return request email within 24- 48 working hours. We will arrange a reverse pick up for the delivered product.
STEP 3: Please make sure that you have packed the return product very safely (use VijayKangan Original packaging box, or some strong packaging box with sealed tapes) to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for refund and will be sent back to the customer at their expense.
STEP 4: Hand over the parcel to our pick up agent.
If reverse pick up is unavailable with particular address, customer has to use courier which is available in their area and ship it. In such cases customer has to bare the shipping charges
The returned parcel will take 7 to 10 days to reach our warehouse. Your patience is highly appreciated.
Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above mentioned criteria of Return.
If the returned product(s) meets all the criteria for return, then we will initiate your refund within 5-7 business days of receiving the parcel.
THE FOLLOWING DOES NOT QUALIFY FOR REFUNDS:
DAMAGE POLICY
Cancellation before shipment:
If the order or the items that you want to cancel have not been shipped yet, you can write to our customer support team on support VIJAYKANGAN8@GMAIL.COM / call us on our Helpline No: +91 99134 03541 ( Mon-Sat 11 AM-6:00PM ).
In such cases, the order will be cancelled and the money will be refunded to you within 7-10 business days after the cancellation request.
Cancellation post shipment:
.....If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on VIJAYKANGAN8@GMAIL.COM
......In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
.....Once we receive the product back and verify its packaging/condition, we will refund your money within 7-10 business days. You will be notified of the same by email.
Cash On delivery Instructions
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